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Verification before your first withdrawal: the document checklist

Updated: · 6 min read · Verification

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Most offshore casinos ask you to prove who you are before the first withdrawal, not before the first deposit. Having three documents ready, in the right form, is the difference between a payout in a day or two and a week of emails.

Four documents, in the order they are asked

Verification checklist1Photo IDPassport or driver licence, all four corners visible, not expired2Proof of addressUtility bill or bank statement, name and address match your account3Proof of paymentCard with middle digits covered, or wallet / bank screenshot4Source of fundsOnly on larger amounts: payslip, bank statement or sale record
The first three are standard; the fourth appears when the amount or the pattern triggers a review.

Why they ask

Operators verify identity (“KYC”, know your customer) to meet anti-money-laundering rules in the place they are licensed and to stop underage play and account takeover. For you, it is a gate on the first withdrawal: money goes back to the person who deposited it.

The usual documents

  • Photo ID. A passport or New Zealand driver licence, current, readable on a flat surface in daylight, all four corners in the frame.
  • Proof of address. A utility bill, bank statement or council rates notice, usually dated in the last three months, with your full name and address. The address must match the one on your casino account.
  • Proof of payment method. For a card, a photo of the front with the middle digits covered and the CVV hidden. For a wallet or bank transfer, a screenshot showing your name and account.
  • Source of funds. Larger deposits or withdrawals may trigger a request for a payslip, bank statement or sale document showing where the money came from.

How to avoid delays

  • Register with your legal name, exactly as it appears on your ID.
  • Upload through the casino’s account page, not by email to a general address.
  • Send the clearest file: no filters, no crop, full document, file size within the limit.
  • Verify before you win: upload the documents right after you register, while there is nothing waiting.
  • Use the same payment method to withdraw as you used to deposit, where you can.

Red flags in a verification request

  • A request for your password, a one-time code or the full card number with CVV.
  • A fee or “tax” you must pay before a withdrawal can be released.
  • Documents requested on a chat app or a personal email address instead of the account page.
  • A new demand for documents after each one you send, without saying what is wrong with the previous one.

Verification is a legitimate step; the above are not. If a request looks wrong, stop and follow the complaint ladder.

Questions readers ask

How long does verification take?

Operators typically quote hours to a few working days. If the stated time passes, ask for the reason in writing.

Is it safe to send a photo of my ID?

Only to the upload form inside your own account on the casino’s site. Cover what is not needed, such as the middle digits of a card.